.customer-operations-card {
  margin: 0 0 26px;
  padding: 26px;
  border: 1px solid #cbd9e8;
  border-radius: 20px;
  background: linear-gradient(145deg, #ffffff 0%, #f3f8ff 100%);
  box-shadow: 0 16px 40px rgba(15, 82, 150, 0.08);
}

.operations-heading,
.operations-grid,
.operations-actions {
  display: flex;
  gap: 16px;
}

.operations-heading {
  align-items: flex-start;
  justify-content: space-between;
}

.operations-heading h2 {
  margin: 7px 0;
  font-size: clamp(25px, 3vw, 34px);
}

.operations-heading p:last-child,
.operations-next p,
.operations-progress p {
  color: var(--muted);
  line-height: 1.5;
}

.ownership-pill {
  flex: 0 0 auto;
  border-radius: 999px;
  padding: 8px 12px;
  background: #e6f1ff;
  color: #0b5db8;
  font-size: 12px;
  font-weight: 900;
}

.operations-grid {
  margin-top: 20px;
  align-items: stretch;
}

.operations-grid article {
  padding: 20px;
  border: 1px solid #d8e2ed;
  border-radius: 15px;
  background: #fff;
}

.operations-next {
  flex: 1 1 auto;
}

.operations-progress {
  flex: 0 0 min(290px, 35%);
}

.operations-grid span {
  color: #0b5db8;
  font-size: 11px;
  font-weight: 900;
  letter-spacing: 0.08em;
}

.operations-next h3 {
  margin: 8px 0;
  font-size: 20px;
}

.operations-progress > strong {
  display: block;
  margin-top: 8px;
  font: 700 34px Georgia, serif;
  color: #0b5db8;
}

.operations-actions {
  margin-top: 16px;
  flex-wrap: wrap;
}

.operations-history {
  margin-top: 18px;
  border-top: 1px solid #d8e2ed;
  padding-top: 16px;
}

.operations-history summary {
  cursor: pointer;
  color: #0b5db8;
  font-weight: 850;
}

.operations-history ul {
  margin: 14px 0 0;
  padding: 0;
  list-style: none;
}

.operations-history li {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  padding: 10px 0;
  border-bottom: 1px solid #e4ebf3;
}

.operations-history li span {
  white-space: nowrap;
}

.topbar-actions,
.support-entry-actions {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.support-hub {
  border-color: #b9d5f3;
  background: linear-gradient(135deg, #eaf4ff, #fff);
}

.support-entry-actions {
  margin-top: auto;
}

.support-entry-actions .button {
  flex: 1 1 170px;
}

@media (max-width: 760px) {
  .operations-heading,
  .operations-grid {
    flex-direction: column;
  }

  .operations-progress {
    flex-basis: auto;
  }

  .ownership-pill {
    align-self: flex-start;
  }
}